missvillaingifts web store FAQ section

Yes! We ship World Wide and all shipping is FREE! Some exceptions may apply. Please double check that all information is correct at check out. If any additional fees are to apply, it will be specified prior to payment submission.

Shipping times vary by destination. Estimated delivery times if within the USA are 3-10 business days. International delivery times may be slightly longer and are estimated from 4-14 business days. Please note that these are estimates and not guarantees. Most customers receive their package no later than 7 business days.

We accept all major credit cards, debit cards, and digital payment via PayPal

Because all items are made to order, we begin processing immediately. Please contact us within 2 hours of placing your order if you need to make changes. After that, we cannot guarantee cancellation or modification.

All items are made to order just for you! Please allow 2-4 business days for production before your order ships.

Standard Shipping is 100% FREE! We ship both domestic and international via General Post. Some exceptions may apply depending on specific rules or policies specific to your location.

Yes! Tracking information will be updated and submitted to you immediately upon your package leaving our facility. If for any reason you do not receive your tracking information within 5 business days, please contact me for further assistance.

Please check with your neighbors or local post office first. We are not liable for packages marked as delivered by the carrier, but we're happy to help you file a claim. Contact us and we'll guide you through the process.

Yes! Every item in our shop is custom created after you place your order. This ensures the highest quality and attention to detail.

Yes, we can personalize/customize specific products as specified in the title and description of the product. If there is no offer of customization, that product cannot be altered or changed.

We partner with trusted suppliers and artisans to bring you high-quality, unique gifts. Each item is carefully curated and made to order with care.

Yes. Product details will be specified in the description.

I'd love to hear from you! Reach out to Miss Villain at [email protected] and I will respond within 3 business hours.

Your satisfaction is important to me. If anything isn't right with your order, please contact me immediately and I will do my best to resolve the issue.

Not at this time. Miss Villain Gifts & Novelty is strictly an Online Shop.

Yes, providing that the destination address is verified and correct.

International orders may be subject to customs fees or import duties. These are the responsibility of the buyer and are not included in our shipping charges. That being said, it is very unlikely that this will be an issue with any deliveries.

If your tracking shows no movement for an extended period, please contact us and we'll assist you in filing a claim with the carrier. If 20 or more business days have elapsed since your package was formally shipped, please contact me at [email protected] so that I may investigate and see what may have happened. Provided the tracking information does not confirm receipt of delivery, you will be issued a full refund in this specific situation with my sincerest apologies, or, immediate and total replacement with of course no additional costs to you. Please allow me an opportunity to make it right as I am more than happy to do exactly that!

In these rare occasions, it is very important that you contact me immediately at [email protected] with a description of the problem. Please take photos of the damaged or defective item so that I can present the issues to my production team. Once confirmed that the damage/defect is our responsibility, you will be issued an immediate refund no further questions asked. You MUST contact me within 24 hours of receiving your package, all items must still contain all tags and relevant packaging information. Any later than 24 hours and I will not be able to take responsibility for the situation so please do not hesitate! Once all information is verified, you will receive a full refund OR a replacement of your item(s) within 24-48 hours.

There is a strict no refund/no returns policy in place (please see Refund Policy for further details) at this time, and the ONLY exceptions to this would be in very unique/rare situations that are not of the fault of the customer. There are no refunds/replacement orders for deliveries that do not arrive due to address errors, unsafe delivery conditions, changed minds/moods, etc. Please always double check that the shipping address is totally correct before the final submission of your order. Thank You!